What is the process?
Once we receive your submission, please allow 2–3 business days for us to get in touch. From there, we'll begin a one-on-one email conversation to discuss pricing and bring your custom design ideas to life. After payment is received, we’ll start crafting your product. Once it’s ready, you can pick it up at our office location.
What forms of payment do we accept?
We accept cash, zelle, venmo, and cashapp.
How do I place a custom order?
You can start by filling out our order form . We’ll contact you within 2–3 business days to confirm the details and begin the design process.
What types of items do you embroider?
We offer embroidery on a variety of items including shirts, hats, jackets, tote bags, patches, and more. If you have something specific in mind, just ask!
Is there a minimum order quantity?
We accept single-item custom orders, but we also handle bulk requests. Let us know what you need, and we’ll accommodate.
Can I bring my own item to be embroidered?
Yes! You’re welcome to provide your own garment or item. We’ll just need to inspect it first to ensure it’s suitable for embroidery. We will give a discount to those who do.
How much does a custom embroidery piece cost?
Prices vary based on size, stitch count, design complexity, and item type. Once we receive your request, we’ll provide a personalized quote.
How long does it take to complete an order?
Turnaround time depends on the project size and our current order volume. Most custom orders are completed within 1–3 weeks after payment.
What is your return or refund policy?
Since our items are custom-made, all sales are final. However, if there’s an issue with the quality or accuracy of your order, please contact us immediately and we’ll make it right.
Do you offer shipping?
Yes! Shipping is available for an additional fee. Just let us know your location and we’ll include it in your quote.